Shipping policy

SHIPPING AND DELIVERY 
• Free shipping is available to most cities in India and orders are delivered within 7-10 working days. Order processing begins on receipt of payment by The Sac & Satchel Company.
• For International customers there will be an additional shipping charge based on the location. Kindly refer the table below to understand the shipping charge you may have to bear. Based on the product you buy the shipping rate will defer based on the pack size and will be displayed at the time of the checkout. We have three pack sizes small, medium and large. Shipping costs are calculated based on the cumulative weight of the entire order
• We ship on all weekdays (Monday to Friday), excluding public holidays.
• If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details at customercare@tohl.in or call our customer care helpline number +91-83000112000, and we will arrange for a suitable service to deliver your order. Please note that carriers may charge an additional sum to deliver at remote locations, and in such cases we will intimate you prior to delivery. Any additional taxes charged by the shipping company will be borne by the customer.
• Our customer care line will be open Mon – Fri, 09:00 to 18:00; except on national holidays.
• Our courier partner may need to get customs clearance for international deliveries; any additional taxes, import duties, customs charges levied by the country of import will have to be borne by the customer.

Please note that:
• The Sac & Satchel Company shall not be liable for any delay/ non-delivery of purchased goods for reasons related to flood, fire, wars, acts of God or any cause that is beyond the control of The Sac & Satchel Company.
• Delivery times are subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, government instability, strikes etc.
• We will not be liable for any loss or expenses sustained by you arising from any delay in the delivery of the products howsoever caused.
• Shipping of orders is specific to the address provided, and not to the name of the customer.

Once your order is confirmed, you will receive an email with your tracking number. You will be able to view the progress of your order on the carrier’s tracking page. Please note that it might take up to 24 hours before you can track your shipment.