Returns, Exchange and Refund Policy

In the rare event that you wish to return or exchange your recently purchased product, the following guidelines will apply:

An order once placed is accepted for a return/exchange upon our review, for either of these circumstances:

For manufacturing/workmanship defects- we offer repair service or a product replacement.

In standard circumstances- we offer an exchange or a Store Credit refund.

A refund of the full paid amount will be processed if only it falls under any other valid circumstance.

We offer Lifetime Service Warranty

If you notice manufacturing/workmanship errors on your newly purchased product, we will undertake to repair it. If repairs are not possible, a replacement will be provided at the earliest. You can request for repairs/replacement within 90 days of receiving the product.

List of manufacturing/workmanship errors:

Hardware scratches or dents
Components that appear detached
Zippers split or jammed
Loose threads, broken/skipped stitches and open seams
Edges that are either raw or left unfinished
Construction done asymmetric or off-centred

Please Note:

Leather is a natural material and has its natural characteristics of grain or marks, depending on the leather choice. This makes each piece unique. Natural grain and slight color variations cannot be considered as a manufacturing/workmanship error; in fact these prove that the leather is genuine.

The colors you see on screen may vary to an extent on the actual product. This is due to minor color variations in the leather produced in different batches, and used from time to time. It might also occur due to different screen calibrations, and in the way human eye perceives color.

Kindly follow the steps below to process a replacement/return/exchange,

Firstly, connect with our Customer Care team at customercare@tohl.in or at +91 83001 12000
Upon reviewing the circumstance, and on approval by the team, a reverse pick-up will be arranged by us
Once the product reaches our warehouse, it will be inspected based on your reasoning
The product should be sent back to us unused, in our original töhl box, with all the original packaging intact, including the dust bag
Replacements/refunds/exchanges will not be approved if the product is returned in a damaged, used or unsalable condition
Once the returned product is approved by our Quality Control team, the refund is processed against a Store Credit refund (in standard circumstances), or the full paid amount will be refunded to the original payment method (if it falls under any other valid circumstance)
Refunds will exclude any coupon/offer/discounts used while initially placing the order

Please Note:

The product sent for return/exchange must be the same product that you purchased from our website
The Sac & Satchel Company cannot guarantee or replace products damaged by neglect or mishandling, including exposure to moisture, severe tears in leather or lining, and ink marks or stains
Each product purchased can be only exchanged once; multiple exchanges for the same product are not permitted
For international returns/exchanges, only the value of the product will be refunded, and we will not refund the shipping rates or any other additional taxes and duties borne by the customer during the original delivery

Customization Products:

Products that are customized cannot be returned once purchased
They can only be approved for a replacement/exchange if there is a manufacturing/workmanship error

Cash Refunds:

We do not issue cash refunds for returns/exchanges currently.

Gifts:

If you wish to return a product marked as a gift while ordering and shipped directly to you, you can avail a store credit refund for the order value. Once the returned product is received at our warehouse, store credit details will be sent to you via email
If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will directly issue the refund to the gift giver

Product purchased from other online stores:

If you have purchased a töhl product from another website, the return policy for that purchase is subject to the terms and conditions of the store where it was purchased from.

Manufacturing and Warehouse Address:

5, Kuppusamy Street, Annai Sathya Nagar, Chinna Porur, Chennai, Tamil Nadu 600116